Frequently Asked Questions

How can I pay for my purchase?

There are 3 basic payment methods in the bronze-sculpture-art.com store:

1. Stripe – thanks to this secure payment gateway, you can pay for your purchases in many different ways, including credit card, Google pay, Apple pay and more.
2. PayPal
3. Direct transfer to bank account.

Payment for my order failed. How can I pay again?

If your payment for the order at the bronze-sculpture-art.com store has not been completed, you can try again in two ways:

1. If you are a registered user and you have a customer account, after logging in to your customer panel, select the “Orders” tab, and then click “Pay” for the order affected by this problem;
2. If you are not a registered user and do not have a customer account, please contact us by phone or email and provide the order number, and we will send you a payment link to the email address provided.

What is the estimated delivery time to my country?

Delivery times to your location may vary based on your country of residence and are subject to change. Please see the estimated shipping durations as provided by FedEx below:

• United States: Between 3 to 5 business days
• Australia: Between 5 to 7 business days
• Asia: Between 3 to 5 business days
• Europe: Between 3 to 5 business days

While we aim to adhere to these estimated delivery schedules, please be aware that they are not guaranteed. The actual arrival time of your package could be affected by several external factors that are out of our control.
For a smoother delivery process, we recommend providing your mobile number with your order. This will allow the courier service to directly coordinate with you regarding the delivery details of your package.

What is the process for tracking my package?

To keep tabs on your package, utilize the tracking number that comes with your order confirmation or by visiting the courier’s official website. This tracking number will be sent to you via email as soon as your item is dispatched. To ensure a smooth delivery process, it’s beneficial to provide your mobile number with your order. This way, the courier service can directly reach out to you to arrange the collection details of your package. If there’s anything you need help with or if you have questions at any point, don’t hesitate to reach out. I’m more than happy to assist you!

What type of shipping options do you offer?

• Packages are dispatched via FedEx or DHL.
• To facilitate smooth delivery, kindly include your contact number in your order. This allows the delivery service to directly coordinate pick-up arrangements with you.
• Every package is protected with insurance to cover any potential damage or loss, and is assigned a distinct tracking number for monitoring.
• Upon receiving your package, please thoroughly examine the item in the presence of the courier. Should there be any visible damage to the package or its contents, it’s crucial to document this immediately with the courier by drafting a report. This documentation is essential for processing any claims for damage.
• Please note, if the package is not collected for any reason and is sent back, you will be responsible for covering the costs associated with the return shipping.

What to do when your item arrived damage?

We make every effort to ensure that orders are packed with utmost care. However, circumstances beyond our control can occur during transit. For this reason, all our parcels come with insurance. If you discover any damage to your item upon unpacking, we urge you to get in touch with us right away. Please provide us with the following photographs:

• A picture showing the entire item and the specific damage clearly visible.
• A close-up shot of the damage.
• Images of all the internal packaging materials used.
• Pictures of the exterior of the box or boxes.
• A photo capturing the label and any other stickers on the package.

We also value any additional details or descriptions you can provide, as these will assist us in processing a claim with the courier service efficiently.